Typically, the flowers should last between 3 and 7 days, although this depends on type of the flower, climate conditions and care for flowers. Should your flowers arrive damaged, and we are satisfied that all care instructions provided have been followed, we will be happy to resend new set of flowers. We reserve the right to request photos or images of the original flowers. We require that any dissatisfaction with the freshness of the flowers be communicated to our Customer Service within 24 hours of delivery. You can contact our team by calling: 02 9683 1116, or by email: info@floralexpressions.com.au
To assist us in quality control, it is our policy to collect the original flowers. Unfortunately, we cannot resend fresh flowers to you if the original flowers are disposed of, or images are unavailable. If the recipient receives damaged or sub-standard flowers, please contact us immediately so that we can arrange one of the following:
* a re-send on the next available delivery date; or
* a full or partial refund
We will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system, and to claim compensation if possible from our courier, or supplier.
It is important that we are contacted as soon as possible regarding issues. We will, at our discretion consider issues raised after the 24 hour deadline but reserve the right to refuse the options of refunding or resending the order.
In the event that a small item, such as a balloon or vase, should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.
It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
Time frame -
If a refund or redelivery has been approved, this will be done usually within 24-48 hours.
Refund Method -
Refunds will only be made in the original payment method.
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